Frequently asked questions measures as of August 1
Changes
In principle, we will not cancel reservations, but may change the departure time. If we have to change your reservation, you will be notified by e-mail as soon as possible. Changes are processed on a daily basis. We ask you not to contact us, but to await a message from us. We try to keep the new departure time as close as possible to the booked departure time.
We don’t yet know which sailings will have to be cancelled or changed after September 7. Keep an eye on our website for the latest updates. Please do not contact us yet about vehicle reservations for September or later in the year.
If your outward journey takes place in August and your return journey takes place after September 7, you will receive a new confirmation containing the changed departure time for your outward journey. The return journey will initially remain unchanged. As soon as the timetable after September 7 is confirmed and we also have to change your return journey as a result, you will be notified by e-mail as soon as possible.
Via ‘My Wagenborg’, you can change your reservation to a new departure date and departure time (or cancel it). We apologise for any inconvenience caused.
In principle, we do not have to cancel your group reservation, but it may have to be changed. We will send you an e-mail as soon as possible.
Yes, you can. Fill in the group reduction card and hand it in at the car checkout.
The new timetable for the Fast Ferry Ameland-Holwerd v.v. will come into effect on 1 August. Your reservation will be rebooked to an alternative sailing. If your new departure time does not suit you, you have to cancel it yourself and make a new reservation.
Cancellations
No, all reservations will be rebooked for a sailing on the same day. We try to keep the new departure time as close as possible to the booked departure time. In some cases, we will have to rebook vehicle reservations to another day. We will send you an e-mail with more information.
Parking
You can park at car park P1. This car park is close to the terminal. If P1 is full, we make use of car park P2, further away from the terminal. There is a shuttle bus to transport you from P2 to the terminal. If both P1 and P2 are full, please follow the directions of the police on site.
Refunds
You can expect the refund within two weeks.
Reservation for persons
For the time being, you do not need to reserve a departure date and time for your trip to Ameland or Schiermonnikoog.
For Wagenborg, a reservation system has many advantages, because it makes it easier to plan the deployment of the ferries. However, we have also listened carefully to the objections to that idea. In any case, this topic is not up for discussion now.
As soon as reservations for people and bikes are introduced, we will announce this via our news page. Until then, buy your tickets as usual
Order your tickets for your trip to Ameland here
Order your tickets for your trip to Schiermonnikoog here
Contact
Our Customer Service staff can be contacted from Monday until Saturday between 10.00 and 18.00 hours. Our visiting address is: Reeweg 4, Nes, Ameland.
You can also contact our Customer Service via chat and e-mail. You can easily start a chat by selecting the chat symbol at the bottom right of our website. You can e-mail us on info@wpd.nl.