Customer service
We are happy to help you.
Our customer service representatives will be happy to answer your questions by phone, email, chat or in person. Our customer service is open and available on Monday to Saturday from 8.00 am to 8.00 pm. On Sundays and public holidays, we are open from 9.00 am to 3.00 pm.
Telephone number and email address
Telephone number 0900 9238 or from abroad +31 88 103 1000. You can reach us by email through info@wpd.nl.
Standard opening hours
| Weekday | Opening hours |
| Monday | 08:00 - 20:00 |
| Tuesdag | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saterday | 08:00 - 20:00 |
| Sunday and holidays | 09:00 - 15:00 |
Alternate opening hours 2024
| Date | Weekday | Opening hours |
| December 4, 2024 | Wednesday | 08:00 - 16:00 |
| December 5, 2024 | Thursday | 10:00 - 16:00 |
| December 6, 2024 | Friday | 10:00 - 20:00 |
| December 24, 2024 | Tuesday | 08:00 - 16:00 |
| December 31, 2024 | Tuesday | 08:00 - 16:00 |
Ferrycafé
Ferrycafé - We want to give you the opportunity to give your opinion and speak out your wishes about our service. Therefore we created "The Ferrycafé". Please join one of our sessions for a cup of coffee and discuss with one of the members of the management team. You can discuss about safety or conform aboard our ships, our timetable, delays or the future accessibility of the islands. At Ameland the Ferrycafé is organized every month between 10.30 a.m. and 11.30 a.m.at the Tourist Information Centre in Nes, and at Schiermonnikoog every three months between 10.30 a.m. and 11.30 a.m. at "Het Baken".
Ferry Cafe Ameland 2025
Location: VVV Ameland, Inspiratieruimte 10.30 – 11.30
January 8 / March 12
Ferry Cafe Schiermonnikoog 2025
Location: Het Baken from 10.30 – 11.30
February 10
Lost and found objects
What happens if you have lost or found something? We keep all objects found on board, on our sites and in our premises.
Contact us by telephone through 0900 9238 or from abroad +31 88 103 1000, or send an email to verlorenofgevonden@wpd.nl.
Please state the following information in your email:
- your name, address and telephone number;
- the ship and the location where you lost or found the item;
- the date and time of the crossing;
- a description of the object.
We recommend that you also register the lost or found object on the national website www.verlorenofgevonden.nl
Questions, remarks of complaints?
The quality of our services and the satisfaction of our travelers are of great importance to us. That is why we are happy to hear your questions, comments or compliments. If you are not satisfied, we would also like to hear from you!
Send us an e-mail or fill in our contact form and you will receive a response from us as soon as possible.
Thanks you in advance!
Addresses Wagenborg Passagiersdiensten
Visiting address
Reeweg 4
9163 GV Nes - Ameland
Postal address
Postbus 70
9163 ZM Nes - Ameland
Statutory address
Marktstraat 10
9934 CK Delfzijl
Terminal Nes - Ameland
Oude Steiger 7
9163 GV Nes Ameland
Terminal Holwert
Grândyk 2a
9151 AE Holwert
Car parking Holwert
Grândyk 2b
9151 AE Holwert
Terminal Lauwersoog
Zeedijk 9
9976 VM Lauwersoog
Terminal Schiermonnikoog
Veerweg 1-3
9166 SL Schiermonnikoog