Customer service

We are happy to help you.

Our customer service representatives will be happy to answer your questions by phone, email, chat or in person. Our customer service is open and available on Monday to Saturday from 8.00 am to 8.00 pm. On Sundays and public holidays, we are open from 9.00 am to 3.00 pm.

Telephone number and email address

Telephone number 0900 9238 or from abroad +31 88 103 1000. You can reach us by email through info@wpd.nl.

Ferrycafé

Ferrycafé - We want to give you the opportunity to give your opinion and speak out your wishes about our service. Therefore we created "The Ferrycafé". Please join one of our sessions for a cup of coffee and discuss with one of the members of the management team. You can discuss about safety or conform aboard our ships, our timetable, delays or the future accessibility of the islands. At Ameland the Ferrycafé is organized every month between 10.30 a.m. and 11.30 a.m.at the Tourist Information Centre in Nes, and at Schiermonnikoog every three months between 10.30 a.m. and 11.30 a.m. at "Het Baken".

Ferry Cafe Ameland 2024
Location: VVV Ameland, Inspiratieruimte 10.30 – 11.30

January 3 / March 13 / May 8 / July 10 / September 11 / November 13

Ferry Cafe Schiermonnikoog 2024
Location: Het Baken from 10.30 – 11.30

February 12 / May 6 / August 5 / November 4

Lost and found objects

What happens if you have lost or found something? We keep all objects found on board, on our sites and in our premises.

Please state the following information in your email:

your name, address and telephone number;
the ship and the location where you lost or found the item;
the date and time of the crossing;
a description of the object.

We recommend that you also register the lost or found object on the national website www.verlorenofgevonden.nl

Questions, remarks of complaints?

The quality of our services and the satisfaction of our travelers are of great importance to us. That is why we are happy to hear your questions, comments or compliments. If you are not satisfied, we would also like to hear from you!

Send us an e-mail or fill in our contact form and you will receive a response from us as soon as possible.

Thanks you in advance!

Addresses Wagenborg Passagiersdiensten

Visiting address
Reeweg 4
9163 GV Nes - Ameland

Postal address
Postbus 70
9163 ZM Nes - Ameland

Statutory address
Marktstraat 10
9934 CK Delfzijl

Terminal Nes - Ameland

Oude Steiger 7

9163 GV Nes Ameland

Terminal Holwert
Grândyk 2a
9151 AE Holwert

Car parking Holwert

Grândyk 2b

9151 AE Holwert

Terminal Lauwersoog
Zeedijk 9
9976 VM Lauwersoog

Terminal Schiermonnikoog

Veerweg 1-3

9166 SL Schiermonnikoog