PASSENGERS

Questions and answers

Passengers traveling without a vehicle can check in at the gates in the terminal. We advise you to be present at the terminal half an hour before departure. Make sure you check in at the gates on time. You have to be on board at least five minutes before departure.

Visitor

As an visitor to one of the islands, you can purchase your return ticket to Ameland or Schiermonnikoog online or at the ticket machines in the terminal. You can purchase one of the following combination tickets:

Return ticket regular ferry
Return ticket fast ferry
Return ticket regular ferry – fast ferry / fast ferry - regular ferry

You are booking a ticket for a date and time for your outward and return journey. You can easily change or cancel your tickets online up to 1 hour before departure.

Islander

Do you live on one of the islands? If you travel as a foot passenger, you do not need to make a reservation for the ferry service. Please note that this only applies if you present your Wagenborg pass to the ticket inspector. Would you like to travel by fast ferry? Log in to our website and reserve your seat on board as you are used to.

Would you like to take your bicycle or motorcycle on board? You have to make a reservation. This can be done easily via your “MyWagenborg” account.

You can reserve multi-crossing credits for the regular ferry and the fast ferry via “MyWagenborg”.

Islanders can purchase separate tickets at the ticketing desks at Lauwersoog and Holwert on presentation of their Wagenborg pass. They do not have to reserve a return journey.

A ticket for the fast ferry is only valid in combination with a regular ferry ticket.

WPD Pass holders

Are you a pass holder? If you have a valid multi-crossing credit, you do not need to make a reservation. When you present your pass, the credit is automatically debited. You can continue to travel on your pass until your credit runs out. Do you not have valid credit, but would you like to purchase a separate ticket? This can be done via the website or the ticket machines. In that case, the same conditions apply as for visitors.

With a multi-crossing credit, you can travel with the ferry service at any time. Interested to find out more about the various options? Check out the rates for Ameland or Schiermonnikoog.

A ticket for the fast ferry is only valid in combination with a regular ferry ticket or multi-crossing credit.

Travelling with children

Accompanied travel is free for children up to and including the age of three. Strollers and prams for transporting children are allowed on board at no extra cost. We have a special baby room on board of our ferries. The key can be collected at the self-service buffet.

Children's films are shown on the televisions in the lounge on the lower deck on the ferries to and from Ameland.

Please note. You can only buy children’s tickets in combination with adult tickets online.

Travelling with a dog

You also need to buy a ticket for your dog. Please remember to always keep your dog on the leash on our premises and on board the ferries. Dogs are not allowed to occupy seats or block the walkways.

Please note. You can only buy a dog’s ticket in combination with an adult ticket online.

Disabled passengers

We also offer comfortable crossings for our disabled passengers. All our ferries have lifts and adapted toilets on board. The ferries to Schiermonnikoog are equipped with chair lifts. Would you like to use the lift?Please let our staff at the car desk know so they can notify our on-board crew.

Wheelchair

Do you suffer from limited mobility? You can use one of the available wheelchairs. Please do not hesitate to ask one of our employees in the terminal. You can take the wheelchair through the entry gate free of charge.

Tips:

The Public Transport Carer’s Card (OV-begeleiderskaart) is also valid for our crossings;
obviously, your guide dog can be taken on board for free.