We use the departure overview on our website to communicate the expected departure time in the case of a delay.
On our ferries, you can take a maximum of 30 kg of hand luggage with you. This is the maximum you can carry through the control gates in one passing. By "hand luggage", we mean the following:
Luggage, such as chests, tools, surfboards and the like are not considered hand luggage.
After check-in, please place your hand luggage in one of the baggage carts. The carts will await your arrival at the exit of our premises. This service is free. Please note that the luggage compartment is limited in space and that you cannot reserve space.
If you have more than 30 kilograms of luggage or other goods, we advise you to hire a transport company. Please contact Ridder & de Vries Transporten.
The Fast Ferries have limited room for luggage. For that reasons, different rules apply compared to the regular ferry. We only allow hand luggage on board the Fast Ferries; similar to the type of luggage you can take with you on board of an airplane.
Are you travelling with larger pieces or more luggage? We advise you to take the regular ferry or to contact Ridder & de Vries Transporten or Visser Transport B.V. If you decide to travel by ferry, you can use the (limited) luggage service provided.
If the situation allows, you can bring your dog along on of board the Fast Ferry. You do need to buy a dog ticket for the ferry. It may however be the case that the captain decides your dog cannot travel on the Fast Ferry and asks/advises you to take the regular ferry.
What happens if you have lost or found something? We keep all objects found on board, on our sites and in our premises. Contact us via +31 88 103 1000 or send an email to email@example.com.
Please state the following information in your email:
We recoomend you to register lost or found objects on the national website www.verlorenofgevonden.nl.
You are welcome to use the coffee machines on board our ferries to both islands and the fast ferry to Ameland. We serve coffee of the brand Wadden Espresso: a premium organic espresso coffee purchased entirely according to Max Havelaar standards. The Arabica coffee is grown according to traditional methods in Latin America.
Our ferries to Ameland and Schiermonnikoog offer an on-board self-service buffet. The catering is by Rebos (Ameland) and Rebam.(Schiermonnikoog).
Are you travelling with a group, or do you have special dietary requirements? Please contact Rebam or Rebos.
You can make free use of our public network in our terminals, as well as on board of our ferries and fast ferry.
It is not allowed to smoke on our ships and in our buildings. Smoking is also not permitted on the outside decks.